Yes, we provide free standard shipping on all orders over £50 to the UK. For orders under £50 & International Orders, a small shipping fee applies, which will be shown at checkout.

Shipping times vary based on your location and selected shipping method. Estimated delivery times:

Standard Shipping: 2-3 Working Days
Express Shipping: 1-2 Working Days
International Shipping: 5-7 Working Days

If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please ensure the item is unused and in its original packaging. You will be liable for the return cost in this case.

All our products come with a 24 month warranty from the date of purchase. Your receipt acts as your warranty and if you have any issues you can contact us through the contact us page and we will aim to respond within 24 hours.

If you are purchasing the item as a gift, we offer a free exchange for any items that may not be the right size, or there is a preferred item they wish to swap for. These items will be credited as a voucher to spend in-store or online.

You can check your order status by logging into your email account and locating the order confirmation email. You will also receive tracking details once your order has shipped.

If your order has not yet been processed, you may be able to modify or cancel it. Please contact our customer support team as soon as possible. Once an order has been shipped, changes cannot be made.

If you have purchased an item and there is an issue with the product you received, please Contact Us to return your item. To speed up the process we ask that you photograph the issue and we ask that you download this return slip CLICK HERE and attach it with your returned package.

If your package is marked as delivered but you haven’t received it, please check with your neighbors or local post office. If it is lost or stolen, contact us so we can assist with a resolution.

Most wooden watches are water-resistant but not fully waterproof. You can identify the difference with the ATM ratings on each product.

3ATM - They can withstand general daywear

5ATM- Suitable for Swimming

All our watches have already been treated with natural oils to withstand most day to day activities however if you do wish to maintain the wood itself for increased longevity we would always suggest using a
soft cloth and a bit of natural oil (e.g., lemon or mineral oil) to preserve the wood’s finish.

No, our wooden watches use standard quartz movements designed by SEIKO, which require the same standard battery replacements as regular watches.

Yes, most wooden watches are hypoallergenic since they are free from harsh metals and chemicals that can cause skin irritation. However, some models may have metal clasps or backplates, so check the materials if you have allergies.

Our collection consists of Quartz and Chronograph timepieces, that are all battery operated and build by SEIKO's movements which are very reliable and long-lasting.

Each watch has its own unique movement installed. On the product pages you can find the download document that is associated with your watch. You can download this document to help set up the functions of your watch.

All our watches have the capability to be adjusted in size. The most common fixture we have in our watches are pin links, which with a 'watch link tool remover' (provided in your order) can be used to push the pins out and resize your watch. If you have lost the tool we would suggest buying one on amazon and if you need help with how to use the tool please follow the link below.

https://www.youtube.com/watch?v=0poNoKR-yZM&t=7s

Yes! If you would like to purchase a new strap please get in contact with us and we can arrange this as we don't currently have a listing for the individual straps.

Tungsten carbide is one of the hardest materials used in jewelry, making it extremely scratch-resistant. However, it can still be scratched by materials harder than tungsten, such as diamonds.

All our collection of Rings and Bracelets have been treated with natural oils to protect them for day to day wear. The rings have been coated in a resin casing making them fine to wear in water too.

While tungsten is highly durable and scratch-resistant, it is also brittle compared to softer metals. This means that under extreme force or impact, a tungsten ring can crack or shatter instead of bending.

No, tungsten does not tarnish, rust, or fade over time. They maintain their polished look with minimal maintenance. However, certain finishes (such as black or gold-plated tungsten) may wear over time.

Yes! Tungsten carbide is hypoallergenic, making them a great choice for people with metal allergies or sensitive skin. However, some lower-quality tungsten rings may contain nickel, so always check for nickel-free or cobalt-free options.

Tungsten rings cannot be resized due to their hardness. If your ring no longer fits, we offer size exchanges instead. The Bracelets are adjustable similar to the watch links.

Both tungsten and titanium have their benefits:

TUNGSTEN: Heavier, more scratch-resistant, and has a premium feel.

TITANIUM: Lighter, more flexible, and resistant to shattering.

If you prefer a weightier ring with a polished, scratch-resistant surface, tungsten is the better choice.