Everything you want to know before we wet our plants

Botanica Collective accepts payment via PayPal, Apple Pay, Afterpay or credit /debit card using Visa, Mastercard or Amex.

Place a Click and Collect order online and come visit us in store. Click and Collect will allow you to view your plants first and modify your order.

Make sure you bring your collection notification or photo ID.

Please collect your ‘Click & Collect’ purchases within a week of purchase. If you are unable to make it in within a week please contact us via email.

If your order is not collected 7 days after purchase with no contact from you, no refunds will be given and the order will be voided. 

Botanica Collective is sorry to say we are no longer posting/shipping plants with Australia Post. Unfortunately, plants are not arriving in the condition they left us, and they are currently spending extra days in transit. We are sad to not be able to send plants to everyone who wants and needs them but we just can't handle the heart break when we find out the plants are damaged on transit.

The good news is that we offer local delivery to over 320 suburbs across Melbourne.

We do not accept change of mind returns. We do not accept returns or refunds if your plant dies or if you aren't happy with the condition of them due to it being damaged during transit or if you are disappointed due to the plant differing from the product image online. If this is a concern for you, we highly recommend you shop in store or Click and Collect as this will give you a chance to modify your order in store.

Unfortunately due to the nature of live plants we are unable to offer refund for plants returned to us as they may not be return in a condition fit for resale. This applies to both in-store and online purchases 

Order Cancellation

Orders may only be canceled within 2 hours. Please email orders@botanicacollective.com if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be canceled after the order is placed.

Live plants will have variations in color, number of leaves and size . While we make every effort to display our potted plants as accurately as possible, there may be subtle differences from what is displayed online.